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 Date: 7/30/2010



Customer Service Training & Assessment


Better Leaders
Better Teams
Better Customer Service
Better Performance
Better Strategic Planning
Better Safety
Other Training
Training Needs Assessment
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Programs may be listed in more than one topic

Better Customer Service

Outrageously Excellent Customer Service

True customer service is more than a smile and a thank you. Your ability to thrill your customers will make your organization stand out. Learn how to be #1 in client satisfaction by attending this program.

Positive About Conflict – Prevention, Handling And Recovery

Understanding and harnessing the power of conflict will add significantly to both business results and personal enjoyment. This session provides participants with better ways of dealing with conflict.

Starting Better – The Orientation To Better Customer Service

Your new team members are getting an orientation today? Is it the one you really want them to have? Are they learning how best to contribute to the group or about all your failures to date? Learn how to put together and present a team orientation that will increase team productivity and morale by attending this seminar.

Custom Developed Training

This is only a partial list of the programs that PGPI routinely delivers – there are many others.

In addition, PGPI routinely develops customized programs to meet the specific needs of individual clients. Our clients know that “Solutions cost less than problems”.

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